SHIPPING & DELIVERY
Shipping Policy
1. Order Processing:
Orders placed on the Pickelton Farm Webshop are processed promptly. We ship once a week to work efficiently and sustainably. Please allow one week for your order to be prepared for shipment.
2. Shipping Methods:
We offer shipping for domestic and european deliveries. International deliveries are on request. Shipping costs are calculated based on the destination and selected shipping method during the checkout process.
3. Shipping Destinations:
We currently ship to Spain and the EU. If your location is not included in the available shipping destinations, please contact us to explore potential alternatives.
4. Shipping Times:
The estimated shipping times vary depending on the destination and the chosen shipping method. Please refer to the provided shipping options during checkout for estimated delivery times.
5. Tracking Information:
Once your order is shipped, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your delivery.
6. Shipping Delays:
While we make every effort to ensure timely deliveries, unforeseen circumstances such as weather conditions, customs delays, or other external factors may impact shipping times. We appreciate your understanding in such situations.
7. Shipping Costs:
Shipping costs are calculated based on the weight of your order, the selected shipping method, and the destination. The total shipping cost will be displayed during the checkout process before completing your purchase.
8. Customs and Import Duties:
For international orders, customs duties, taxes, and fees may be imposed by the destination country. These charges are the responsibility of the recipient and are not included in the order total. Please check with your local customs office for information on potential fees.
9. Lost or Damaged Shipments:
In the rare event that your shipment is lost or arrives damaged, please contact our customer care team immediately. We will work diligently to resolve the issue and provide a satisfactory solution.
10. Contact Information:
For any inquiries related to shipping, tracking, or specific delivery requirements, please contact us through our email adress or the contact form on this website.
11. Updates to Shipping Policy:
This Shipping Policy may be updated periodically to reflect changes in our shipping procedures or to comply with legal requirements. Any modifications will be effective immediately upon posting on the webshop.
By making a purchase on the Pickelton Farm Webshop, you agree to the terms outlined in this Shipping Policy.
Last Updated: January 2024
Return & Exchange Policy
1. Return Eligibility:
We want you to be completely satisfied with your purchase from the Pickelton Farm Webshop. Returns are accepted within 7 days from the date of delivery.
2. Items Eligible for Return:
To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging. Perishable or personalized items may not be eligible for return.
3. Initiation of Return:
To initiate a return, please contact us within the specified return period. We will guide you through the return process and provide the necessary instructions.
4. Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to an error on our part or if the item received is defective or damaged.
5. Refund Process:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original payment method within 2 days.
6. Exchanges:
To our specific product catalog, exchanges are not applicable.
7. Refund Exceptions:
Certain items, such as perishable goods, personalized items, or items marked as non-returnable, may not be eligible for a refund.
8. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will work to resolve the issue promptly, either by providing a replacement or issuing a refund.
9. Contact Information:
For any inquiries related to returns or specific return instructions, please contact us at pickeltonfarm@gmail.com, or through the contact form on this website.
10. Updates to Return Policy:
This Return Policy may be updated periodically to reflect changes in our return procedures or to comply with legal requirements. Any modifications will be effective immediately upon posting on the webshop.
By making a purchase on the Pickelton Farm Webshop, you agree to the terms outlined in this Return Policy.
Last Updated: January 2024